Why Big Ears?
Before you open Figma, open your ears. A user request isn’t always the root problem. Good UX research means listening to what users say, what they do, what they struggle with, what they expect—and what they don’t say.
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French Government Services
Complex products often hide complex organisations behind them. But users shouldn’t have to understand your teams, departments, systems or processes just to complete a task.
Beggars of India
A polished interface can make weak information feel stronger. From rankings and precise numbers to photographs and professional typography, visual cues can influence how credible information feels.
A Newspaper Became a Steering Wheel
What if your interface didn’t need to explain what users should do? A Mercedes-Benz newspaper campaign turned a printed steering wheel into an intuitive interaction — a simple example of affordance in action.
10 UX Interview Questions You Should Be Ready For
UX interviews aren’t just testing what you know. They’re testing how you think. Here are 10 common UX interview questions and a practical way to prepare: build five adaptable stories around difficult problems, research insights, disagreements, changed decisions, and measurable outcomes.
Why does this bottle feel so easy to use?
That’s the power of good UX: designing for real-world context, using clear affordances, and making actions feel obvious before users have to think about them.
Modern Family is also a UX problem
Your users don’t know how your system works. They know how they think it works.
Free Resource Wednesday
This week’s Free Resource Wednesday is a practical UX Interview Questions & Frameworks cheat sheet to help you prepare with more structure and confidence.
Your User’s Task Ending Isn’t the End of the UX
A UX flow doesn’t end when the user completes the task. The real experience continues through feedback, system status, and the next step. Here’s why designers should stop at “Done” and start asking: “Okay… now what?”
What France can teach us about UX
Users don’t experience your interface in isolation. They experience the entire journey. Explore what public-service UX can teach us about designing for real needs, hiding complexity, inclusion, testing, and continuous improvement.
Free Resource Wednesday
A journey map isn't a collection of screens. It's a way to understand the user's experience — their goals, actions, touchpoints, thoughts, emotions, pain points and opportunities.
Tell Me About Yourself
Relevance > completeness.
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